Leadership Communication Skills

It is simply impossible to become a great leader without being a great communicator. A great leader must be able to think with clarity, express ideas, and communicate their thoughts and inspire people. These are skills we can help you develop.

Performance Management Conversations

The performance of your people is essential to your success. How well do they perform? Do they know what you expect from them? How do I have more meaningful performance conversations? This programme will give you the practical tools to help you get more from your people.

Focus Areas:

Setting clear and relevant performance goals
Managing the performance appraisal cycle
Managing different behavioural styles
Coaching conversations
Handling Difficult Conversations

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Critical Conversations

All too often in the workplace the important but critical conversations do not take place thus leading to poor communication and disappointing professional relationships. This programme will enable participants to plan and deliver a critical conversation with confidence, while maintaining and developing the relationship.

Focus Areas:

Behaviour preferences and their impact on communication
Engaging a model to prepare and deliver a difficult conversation
Dealing with difficult issues effectively
Building confidence to manage professional relationships

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Chairing Skills

Nobody wants to attend an unfocused and unproductive meeting. It’s a waste of everyone’s time. An open debate needs a degree of stewardship, to enable all views to be heard and conclusions to be based on reasoned arguments, consensus or compromise. Effective chairing is important because it can ensure that debates are focused and balanced and allow decisions to be reached.

Focus Areas:

4 stages of chairing a meeting
Self-awareness and behavioural style
Maximising participation
Decision making and creating action.

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Managing Change

When leaders are faced with implementing change in the workplace, they face a tough task. Employees can become distracted, confused, angry, fearful for their jobs.

This programme is designed to train senior managers on the essential skills needed to facilitate and lead through the change process. Participants will learn the importance of communication during change, how to implement the change management process effectively and deal with resistance and overcome barriers.

Focus Areas:

Understand the main components of planning change and the manager’s role in leading staff through it
Developing an effective communications programme
6 key communication essentials
Empathetic leadership and coaching skills
Creating ownership within teams

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Emotional Intelligence

The ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you is an essential skill for anyone in a leadership position.
Emotional intelligence (EQ) is a set of skills you can get better at with practice.
This programme will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace. It will help delegates to understand themselves and others better and will give an insight into how to build productive and professional relationships at work.

Focus Areas

The Emotional Intelligence 5 step discovery plan
Developing Self Awareness, Social Awareness, Self-Management and Relationship Management skills
Handle difficult inter-personal issues more effectively
Developing confidence and skills to behave and communicate effectively in a wide range of situations

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